PRIVACY POLICY

Last Updated: May 24th, 2018

Introduction

Rozdoum is committed to preserving the privacy of all visitors to this website and to clients using our products and services. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By submitting details to us, you consent to the collection, use, and transfer of your information under the terms of this policy. Should you have any specific queries after reading this policy, please feel free to contact us for clarification.

We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.

Unless explicitly stated otherwise, we will never pass your information on to any third parties, and access to your information is restricted to specific Rozdoum staff who may only access it for specific purposes.

If you post or send offensive, inappropriate or objectionable content anywhere on or to this website or our company or otherwise engage in any disruptive behavior, we can use whatever information that is available to us to stop such behavior. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behavior.

Contacting Us

Should you wish to contact us regarding anything within this document, you can do so by submitting an enquiry via https://rozdoum.com/#contact-us or support@rozdoum.com.

Google cookies

Rozdoum.com uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

IP Addresses and Server Logs

Our web service stores access logs in the standard formats which include IP addresses.

We use the information to better understand user behavior on our systems, so that we may improve the experience for all. We also use the information for security and operational purposes.

Search Results

We monitor search results to ensure that people are finding the information they are looking for quickly and easily and should we identify pages that are giving misleading search results we will amend them to avoid such issues.

Cookies

We use cookies to allow you to log in to our systems, connecting various page views together into a session. If you use the “remember me” feature, this will store a token within your browser so that you do not need to log in every visit.

Most of our systems continue to operate when cookies are blocked, however some functionality may be reduced. Please refer to your browser’s manual for details on how to block cookies within your client.

Information that we collect from you

When you use our products or services you may be asked to provide certain information about yourself, including your name and contact details. We may also collect information about your usage, as well as information you provide during such usage. This includes using our websites, products, and services, as well as any correspondence or communication you send.

Users of age 13 and under

If you are aged 13 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.

Use of your information

Use of your information will vary depending on how your dara was tracked. For example, if you send us an email, we will use your information to reply to your message. In other cases, we may use your information to enable us to provide you with access to some or all parts of our site. We may also use and analyze the information we collect (for example page rankings and emails) so that we can administer, support, improve and develop our business.

We collect information to process your order, manage your account, and, if you agree, to contact you for your views on our products and services and to notify you occasionally about important changes or developments to the site or our products and services.

Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by or given to our staff. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Clients who purchase goods or services from Rozdoum may be referenced in promotional material. Should you not want to be listed, please contact us. Individuals will never be added to the list.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Access by your company administrator

You should be aware that the administrator of your Products and Services at your company may be able to:

access information in and about your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, and; control how your account may be accessed or deleted.

Host Clients

If you are using our Host service, Rozdoum will have access to your Atlassian Product license key and in some cases an administrative login to your account. Access to this information is strictly controlled and will only be used for specific support services such as the initial configuration of your Builder account, routine maintenance such as backups and changes to server configuration and also any bespoke content production or alterations we make upon your request.

In addition, Atlassian will have to retain a copy of your contact details and license key of the Atlassian Products for their own records, along with any correspondence you may have with them directly.

Communications

From time to time you may need to contact Rozdoum and, likewise, we may need to contact you. During such communication contact details are generally transferred (either manually or automatically) between both parties.

When you contact Rozdoum

There are numerous ways to contact us, each of them is listed below.

Telephone

If you telephone us, our itemized billing will contain a record of your telephone number, the date and time on which you called, the duration of your call and the recipient of your call.

From time to time, telephone calls may be recorded to help us monitor and improve our service to clients.

Most telephone companies provide a dialling prefix that will hide your telephone number should you wish your calls to be more anonymous. For further information, please contact your telephone company.

Fax

When you send us a fax, your fax machine will usually add your fax number to the top or bottom of the fax transmission. In addition, most fax headers and also digital fax transmissions will include your company name and other details.

We receive faxes as emails, but due to their size, we will usually delete them after viewing them.

Email

When you send us an email, it will contain your email address and a list of all servers which the email has passed through to get to our email server.

We now provide online email forms on our website (see Contact section for relevant forms) so that you can insert email messages directly in to our key departments. Note, however, that any replies we send and your subsequent correspondence will still be transferred as normal email.

In some cases, we may keep email messages for two years or more, but will usually delete them should you cease to be our customer.

We make extensive use of our online support system to manage emails regarding general enquiries, sales enquiries and support enquiries. This system allows you to log in and view all emails from your email address.

Online Support Website

When you add a support request (and any subsequent posts to it) to our online support site, your request will be stored against your email address. You will also receive email notifications when adding your support request as well as any replies made to that request.

Note: Due to problems with Spam, notifications are only sent for support requests at present.

You can view all information stored against your email address at any time by entering the online support system (usually by clicking the link at the bottom of one of the emails you have received from us) and selecting the “Tickets” or “View Tickets” link.

When we contact you

Should we contact you (usually as a result of you contacting us first), it may be via post, telephone or fax, as well as by e-mail or SMS messaging. If you do not want us to contact you, or would prefer to only be contacted in a specific manner, please contact us.

Note: We have a strong preference for email communications and will only resort to using other alternatives should emails not get through to you.

When we send you faxes or emails, both will be stored on our email server until manually deleted.

If we contact you by telephone, our call logs will show your phone number, call duration and date and time. For legal reasons, we’re unable to delete this information.

If we send correspondence via post, there will usually be a document stored on our computer that was used to print the correspondence.

Quotes, Invoices, Payments

Should we create a quote, pro-forma invoice, invoice, remittance advice or other document relating to our sales process, we are required by law to retain that document (which may contain your name, address and other details about you, your organisation and/or the specific details of any project being worked in).

Even if asked to, we cannot destroy these documents without putting our company at risk of legal action.

Likewise, should you make a payment online through our shopping basket, email invoices or other means, your details will be retained indefinitely.

If you make payments to our bank account via BACS, CHAPS, SMART or payment by cheque, etc., then our Bank will hold some details about you (such as your account number, sort code, amount paid, etc).

Content Authoring

If you have privileges to add content to this site such as pages, news items or comments, your username will be recorded with any content you add or update and will generally be visible to all users (either on-screen or in other places).

Page Tracking, Comments, and Ratings

This website temporarily records the pages you visit so that you can quickly revisit them. Rozdoum does not have access to this information and it is automatically deleted within 1 hour of your last access to this server.

Should any pages on this site allow posting of comments, your username will be associated with any comments (except in areas where anonymous comments are permitted you post and displayed alongside those comments to anyone who has access to see them).

Software Downloads

We may make certain software available for download on this website or link to software on other, third-party websites. This software may be created by Rozdoum or by third-party vendors. The software may be programmed to access our servers and/or third-party servers in order for the software to operate and in order to check for program upgrades or enhancements. From time to time, new files may be added to your computer in order to upgrade the software or add new functionality to it. These changes may occur without notice to you. If at any time you wish to uninstall the software program, you may do so by following the instructions that accompany the software. Use of the software will be governed by a separate license agreement.

Security and data retention

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction, damage and unauthorized alteration. We will retain your information for a reasonable period or as long as the law requires.

We use physical, electronic, and procedural safeguards to protect any personally identifiable data stored on our computers. Only authorized employees have access to the information you provide us. Any particularly sensitive information, such as a credit card number used to purchase our products and services is encrypted using PayPal’s online transaction system and Rozdoum staff never have access to your credit card or debit card details.

While we cannot guarantee that loss, misuse or alteration to data will never occur, we take many precautions to prevent such unfortunate occurrences and have measures in place to detect any such breaches of security.

In the event of a security breach, we will notify anyone whose personal data may have been compromised as well as the law enforcement authorities in the United Kingdom and other countries as applicable.

You are ultimately responsible for the security of any usernames and passwords we supply to you. Please take care when using and storing them. Rozdoum recommends that you do not divulge your password to anyone. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if several people have access to your personal computer or you are using a computer in a public place like a library or Internet cafe.

Any information will be collected, stored and processed within countries that comply with the GDPR.

We validate that all our suppliers comply with the same standards and regulations that we adhere to ourselves.

If you have any specific concerns about our data handling, please contact us.

Accessing and updating

You have certain rights under the GPDR, for instance, you can ask to be told what information we hold about you in our databases. We will provide you with all of the details that we hold about you, both online and offline, upon request.

You are entitled to see the information held about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

We want to make sure your personal information is correct and up to date. You may ask us to correct or remove information you think is inaccurate.

Please note that we will require proof of your identity and, because we are a small company, your request may take up to 30 working days to process (we’ll try and deal with such things far sooner, but we don’t want to set any unachievable expectations at this stage).

Changes to our privacy policy

As statutory and online requirements change so this policy document may change. Any changes to our privacy policy in the future will be posted to this page.

TERMS OF USE

These terms and conditions (the “Terms”) govern your use of this Rozdoum LLC (“Rozdoum”) website (the “Website”). If you do not agree to these Terms, do not use this Website. In addition, you may wish to review Rozdoum’s Privacy Policy.

General Use Restrictions

All information, documents, products, goods, software, and services (the “Materials”) provided on this Website were provided by or to Rozdoum by their respective manufacturers, authors, developers and vendors (the “Third Party Providers”) and are the copyrighted work of Rozdoum and/or the Third Party Providers. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior express written permission of Rozdoum or the Third Party Provider. No part of the Website, including logos, graphics, sounds or images, may be reproduced or retransmitted in any way, or by any means, without the prior express written permission of Rozdoum. You also may not, without Rozdoum’s prior express written permission, link to or “mirror” any Material contained on this Website on any other server.

Nothing on this Website shall be construed as conferring any license under any of Rozdoum’s or any Third Party Provider’s intellectual property rights, whether by estoppel, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses.

Permission is granted to display, copy, distribute and download Rozdoum’s Materials on this Website provided that:

This permission terminates automatically without notice if you breach any of these terms or conditions. Upon termination, you will immediately destroy any downloaded and printed Materials.

Any unauthorized use of any Materials contained on this Website may violate copyright laws, intellectual copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Third Party Content Disclaimer

Materials provided by Third Party Providers have not been independently authenticated in whole or in part by Rozdoum. Rozdoum does not provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by Rozdoum.

Rozdoum is committed to respecting others’ intellectual property rights, and we ask our users to do the same. Rozdoum may, in its sole discretion, terminate the accounts or access rights of users who infringe or otherwise violate others’ intellectual property rights.

Links to Third Party Sites

This Website may be linked to other websites which are not under the control of and are not maintained by Rozdoum. Rozdoum is not responsible for the content of those sites. Rozdoum is providing these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by Rozdoum of those sites.

Software Use Restrictions

Any software that is made available to download from the Website (the “Software”) is the copyrighted work of Rozdoum and/or Third Party Providers. Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (the “License Agreement”). An end user will be unable to install any Software that is accompanied by or includes a License Agreement unless the end user first agrees to the terms of the License Agreement. Except as set forth in the applicable License Agreement, any further copying, reproduction or redistribution of the Software is expressly prohibited.

Limited installation assistance, product support, and maintenance, if any of the Software, is available from Rozdoum and/or the Third Party Providers, as the case may be.

SOFTWARE IS WARRANTED, IF AT ALL, IN ACCORDANCE WITH THE TERMS OF THE LICENSE AGREEMENT. EXCEPT AS SET FORTH IN THE LICENSE AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

Submissions

Unless otherwise explicitly stated, herein, or in Rozdoum’s, any Materials provided by you in connection with this Website shall be deemed to be provided on a non-proprietary and non-confidential basis. Rozdoum shall have no obligation of any kind with respect to such Materials and shall be free to use or disseminate such Materials on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Materials that you submit, and you, not Rozdoum, have full responsibility for the Materials, including their legality, reliability, appropriateness, originality, and copyright.

Disclaimer of Warranty

UNLESS OTHERWISE EXPLICITLY STATED, THE MATERIALS ON THE WEBSITE ARE PROVIDED “AS IS”, ARE EXPERIMENTAL, AND ARE FOR COMMERCIAL USE ONLY, AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. ROZDOUM MAKES NO REPRESENTATIONS, WARRANTIES, GUARANTEES AS TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY OF THE MATERIALS CONTAINED ON THE WEBSITE. ANY QUESTIONS REGARDING THE MATERIALS SHOULD BE DIRECTED TO THE PROVIDERS OF SUCH MATERIALS.

Limitation of Liability

ROZDOUM SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED AS A RESULT OF USING, MODIFYING, CONTRIBUTING, COPYING, DISTRIBUTING, OR DOWNLOADING THE MATERIALS. IN NO EVENT SHALL ROZDOUM BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE (INCLUDING LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) HOWEVER IT ARISES, WHETHER FOR BREACH OR IN TORT, EVEN IF ROZDOUM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

YOU HAVE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THE WEBSITE AND WILL NOT MAKE A CLAIM AGAINST ROZDOUM FOR LOST DATA, RE-RUN TIME, INACCURATE OUTPUT, WORK DELAYS OR LOST PROFITS RESULTING FROM THE USE OF THE MATERIALS.

YOU AGREE TO HOLD ROZDOUM HARMLESS FROM, AND YOU COVENANT NOT TO SUE ROZDOUM FOR, ANY CLAIMS BASED ON USING THE WEBSITE.

Local Laws & Export Control

Rozdoum controls and operates this Website from Ukraine and makes no representation that these Materials are appropriate or available for use in other locations. If you use this Website from other locations, you are responsible for compliance with applicable local laws including but not limited to the export and import regulations of other countries.

Unless otherwise explicitly stated, all marketing or promotional materials found on this Website are solely directed to individuals, companies or other entities located in the UK, Europe, the United States, Ukraine, and Australia.

You agree that none of the Materials, nor any direct product therefrom, is being or will be acquired for, shipped, transferred, or reexported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for nuclear activities, chemical biological weapons, or missile projects.

General

This Website could include inaccuracies or typographical errors. Rozdoum and the Third Party Providers may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website to replace/update existing material or add new content.

These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Rozdoum can revise these Terms at any time without notice by updating this posting.